With the growing popularity of LCD technology, and its increased use in most entertainment electronics, Laptops, etc., manufacturers and producers of such equipment need to ensure excellent after market services for their LCD products. Manufacturers would have to replace panel and associated components, and take back irreparable/scrap items from their local partners with the help of a well functioning network comprising of Logistics, Warehousing and Technical repair partners.

The major points of this network are:

Transport
Transportation of goods from and to any worldwide destination including all customs and other documentation formalities for goods import and export

Storage
Storage of goods in a modern large-capacity strategically located with all facilities capable of storing electronic goods


RMA/Repair
Involving LCD buffer service, RMA service, goods stock-keeping, reporting and others

Currently manufacturers depend on multiple entities to handle various aspects of this network, leading to inventory holding costs, and dissatisfied customers. An effective way would be for manufacturers to use a vendor who can offer a single window integrated solution covering Repairs, RMA, warehousing, inventory management and import / export services. This kind of a solution that caters to all the needs for warranty support ensures that manufacturers can focus on their core competence and increase customer satisfaction.

In view of competition between existing players and new players in mobile telecom industry, it is very essential for service provider to ensure excellent after market services (O&M services) services of their mobile infrastructure products.  It is required that a “Site – to – Site” service be provided by one company seamlessly rather than depending on multiple vendors for logistics and technical services, where in a movement of defective item be handled and monitored from the time the RMA call logs in till it reaches back to site after repair.

The efficient management of “Site-to-Site” activity in O&M services will ensure less down time there by increase in call handling capacity and revenue to mobile service provider.

 The requirement could be envisaged like…………

 

    * Co-ordination with Network Operating Cell (NOC) for Trouble Ticket (TT) notice
    * Field Managers for Trouble Ticket issue
    * Field Engineers for Trouble Ticket generation
    * Technical Assistance Cell for On-line tech help desk for on-site services and qualifying TT to RMA in case of hardware failure
    * Field engineers / Field managers for replacing defectives with buffer stocks
    * Parts center for RMA generation and delivery of advance replacement to field managers
    * Field engineers / Field managers for defective pickups
    * Logistics service provider for delivery of defectives to parts center
    * Testing and subsequent forwarding to repair centre (in-house or external)
    * Repair center for timely repair of defectives till it reaches parts center and replenish buffer stock

 

Currently the above is not happening seamlessly by a single service provider there by causing delays, increased buffer inventory at various levels which cause cost burden to telecom service provider

 

The effective and seamless handling of this entire requirement by a single company would enhance the revenue generation for telecom service provider and bring down over all O&M expenses across all levels